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We look forward to your next visit!Very surprised at the negative experiences within the last 7mths because they couldn't be farther from the experiences I've had when dealing with this BMW location.
!I was only there half the time that was needed. Service Director Randy does not know a thing about cars and will lie to you.
Thank you again guys .Do not get any warranty work done here!!!! Even after I have purchased the car he still calls me back and answers questions I have about the car. Those guys had me set and ready to roll in no time. He help me alot though out the buying process, how to operate the car. If it's not one thing or another. He was very professional as was his assistant (I'm sorry I can remember his name). The vehicle has stock suspension and is a competition car. No pressure on the sales process which we He gave us his card and we came back a week later to view new cars. I dropped my car off on Friday morning to get a tiny dent fix in my car ( very small) the dent was small but noticeable. Experience a new way to buy and service your vehicle. I highly recommend this dealership for their patienceTommy Luk had helped us previously during our last lease.
They gave us the run around over and over. The service was good when we were there. I had bought 2020 x5 with Tommy Luk at BMW WEST HOUSTON.
expertly crafted exterior style to the X5 M interior cabin's luxury, this Make the most of your secure shopping experience by creating an account. The service was good when we were there. This morning when we came to pick up our car, they told us the they damage our right passenger rim.. and will make an apt with rental for us to get the rim fix next week. From its
After that he also lied saying there is an aftermarket subframe.... Also a Lie its just a brace for the exhaust. Had the loaner for 3 days, and before I returned the car I filled up the gas tank. I talked…""I go here regularly for my oil changes on my car. We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. your top destination for great deals on brand-new BMW X5 M models Maybe it just proves they are listening and making the proper adjustments to create a better customer experience which speaks volumes to what kind of company BMW is. The process of buying the car was easy and fast. Best sales person I have ever had. I'd like to thank you Randy, Jesse, Juan and Jed? The price quoted was the price I…"Handwashed Vacuum Dash Center console door panel wiped down rubber mats washer/cleaned Windows Cleaned Tires shine Extended Vacuum Charge $9.00Free Carwash with oil change. comfortable, with 60" of front shoulder room, 40.8" of headroom, and !We had a tire blow-out this weekend and got our BMW towed to BMW West Houston on Sunday afternoon. Very unprofessional and honestly I dont think she are good at where shes at. I was like nope, I took a picture of the tank before I left as I do when I rent or get a loaner of any vehicle for this reason so show it was a full tank. today!The 2020 BMW X5 M is equipped with a you to take on the streets with confidence.The 2020 BMW X5 M's exterior design is No pressure, just real customer service. PLEASE CONTACT THE MANUFACTURER OR A DEALER FOR THAT LINE MAKE FOR RECALL ASSISTANCE/QUESTIONS OR CHECK THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION WEBSITE FOR CURRENT RECALL INFORMATION BEFORE PURCHASING. We told Jose that we would be needing a shuttle to pick-up the car.So I have never had such poor customer service in my life. The vehicle never hit anything and they were simply avoiding a claim to BMW NA and risk it being kicked back. At BMW of West Houston, we are excited to introduce this They were all comparable in price but Complete Auto Center quoted me the lowest price by far, almost half. Assistance Professional Package offers even more I honestly don't know how this place is still open with the level of unprofessionalism that has occurred today. Never ignore the red flags. Much appreciated.We bought our BMWX6M 2018 last year. Great experience getting my first BMW and I'm glad I chose to get it from there instead of at one of those side lots that I was looking at all day.B S., thank you for taking the time to leave this great review! I dropped my car off on Friday morning to get a tiny dent fix on my car ( very small) the dent was small but noticeable. It started with me having to take my car in to be serviced and they did not know what was wrong with my car.
We look forward to your next visit!Very surprised at the negative experiences within the last 7mths because they couldn't be farther from the experiences I've had when dealing with this BMW location.
!I was only there half the time that was needed. Service Director Randy does not know a thing about cars and will lie to you.
Thank you again guys .Do not get any warranty work done here!!!! Even after I have purchased the car he still calls me back and answers questions I have about the car. Those guys had me set and ready to roll in no time. He help me alot though out the buying process, how to operate the car. If it's not one thing or another. He was very professional as was his assistant (I'm sorry I can remember his name). The vehicle has stock suspension and is a competition car. No pressure on the sales process which we He gave us his card and we came back a week later to view new cars. I dropped my car off on Friday morning to get a tiny dent fix in my car ( very small) the dent was small but noticeable. Experience a new way to buy and service your vehicle. I highly recommend this dealership for their patienceTommy Luk had helped us previously during our last lease.
They gave us the run around over and over. The service was good when we were there. I had bought 2020 x5 with Tommy Luk at BMW WEST HOUSTON.
expertly crafted exterior style to the X5 M interior cabin's luxury, this Make the most of your secure shopping experience by creating an account. The service was good when we were there. This morning when we came to pick up our car, they told us the they damage our right passenger rim.. and will make an apt with rental for us to get the rim fix next week. From its
After that he also lied saying there is an aftermarket subframe.... Also a Lie its just a brace for the exhaust. Had the loaner for 3 days, and before I returned the car I filled up the gas tank. I talked…""I go here regularly for my oil changes on my car. We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. your top destination for great deals on brand-new BMW X5 M models Maybe it just proves they are listening and making the proper adjustments to create a better customer experience which speaks volumes to what kind of company BMW is. The process of buying the car was easy and fast. Best sales person I have ever had. I'd like to thank you Randy, Jesse, Juan and Jed? The price quoted was the price I…"Handwashed Vacuum Dash Center console door panel wiped down rubber mats washer/cleaned Windows Cleaned Tires shine Extended Vacuum Charge $9.00Free Carwash with oil change. comfortable, with 60" of front shoulder room, 40.8" of headroom, and !We had a tire blow-out this weekend and got our BMW towed to BMW West Houston on Sunday afternoon. Very unprofessional and honestly I dont think she are good at where shes at. I was like nope, I took a picture of the tank before I left as I do when I rent or get a loaner of any vehicle for this reason so show it was a full tank. today!The 2020 BMW X5 M is equipped with a you to take on the streets with confidence.The 2020 BMW X5 M's exterior design is No pressure, just real customer service. PLEASE CONTACT THE MANUFACTURER OR A DEALER FOR THAT LINE MAKE FOR RECALL ASSISTANCE/QUESTIONS OR CHECK THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION WEBSITE FOR CURRENT RECALL INFORMATION BEFORE PURCHASING. We told Jose that we would be needing a shuttle to pick-up the car.So I have never had such poor customer service in my life. The vehicle never hit anything and they were simply avoiding a claim to BMW NA and risk it being kicked back. At BMW of West Houston, we are excited to introduce this They were all comparable in price but Complete Auto Center quoted me the lowest price by far, almost half. Assistance Professional Package offers even more I honestly don't know how this place is still open with the level of unprofessionalism that has occurred today. Never ignore the red flags. Much appreciated.We bought our BMWX6M 2018 last year. Great experience getting my first BMW and I'm glad I chose to get it from there instead of at one of those side lots that I was looking at all day.B S., thank you for taking the time to leave this great review! I dropped my car off on Friday morning to get a tiny dent fix on my car ( very small) the dent was small but noticeable. It started with me having to take my car in to be serviced and they did not know what was wrong with my car.